- I want to accept an award so people are glad I won?
February 26, 2014
- I want to ace the large audience presentation?
February 19, 2014
- I need some inspiration?
January 1, 2014
- I’m heckled?
June 5, 2013
- My mouth goes dry?
February 14, 2013
- The PowerPoint Malfunctions?
March 8, 2012
- My mind goes blank?
November 10, 2011
- Someone asks me something I don't know?
August 4, 2011
- I need a media savvy message?
February 24, 2011
- A crisis hits?
June 25, 2010
- People have questions?
February 2, 2010
- I need to update my look?
June 14, 2009
- I want to master the teleprompter?
March 28, 2009
Coach Chris Answers Your Questions
What do I do when ...
People have questions?
By Christine K. Jahnke
At some point in your career it is likely you will face a questioner who acts like an interrogator. There are ways to neutralize hostile questions from reporters, audience members, even workplace associates. These tips will help prevent you from stumbling or becoming defensive.
#1 Rule - Establish Ground Rules:
- Advise your listeners if and when you will take questions.
- Ask the questioner to state their name and affiliation prior to asking a question.
- Limit the amount of time available for questions.
- Ask for clarification of the question if it is needed.
- Be politely assertive when interrupted.
- Don't allow anyone to put words in your mouth. Correct all errors.
- When hit with a critical statement admit any wrong doing and then transition to something more proactive or a point of agreement.
- Close the question period by saying, "I have time for one or two more questions."
At Positive Communications we can help you prepare to field question in your next interview, town hall meeting, or panel discussion.
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